Q&A
What is Deep Japan Tours?
Deep Japan Tours is a service that delves deep into the hidden charms of Japan and provides a more authentic experience of Japan through interaction with local residents.
What is Deep Japan Experiences?
Deep Japan Experiences is the collective name for a variety of hands-on activities offered by Deep Japan Tours. The activities range from interacting with local people, experiencing traditional culture, experiencing nature, and much more.
What is Deep Japan Products?
Deep Japan Products is a service that introduces locally produced food products, crafts, and other products that will make your trip memorable. It is scheduled to be released in the future.
Do you plan to increase the number of experiences you handle in the future?
Yes, we plan to add new experiences to satisfy our customers.
Do I need to speak Japanese?
Basically, we ask for communication in Japanese, but simple English is also acceptable.
Do you accept credit cards?
Basically cash only, but credit cards may be accepted at some facilities.
Is there parking available?
Varies depending on the location of the experience. Please check the detailed page of each experience for parking availability.
Can you arrange a cab?
Yes, if you contact us in advance, we can arrange a cab on your behalf.
Is the experience wheelchair accessible?
Some experiences are wheelchair accessible. Please contact us in advance and we will provide appropriate support.
I would like to bring my pet with me, is this possible?
We are sorry, but as a general rule, we do not allow pets to participate.
Can I cancel?
Yes, you can cancel from each trial application form. However, a cancellation fee may be charged in accordance with our cancellation policy. For details, please refer to the “Cancellation Policy” on the “Flow” page.
Can I change the dates, number of people, etc.?
Yes, changes are possible. However, depending on the content and dates of the experience, changes may not be possible. Please contact us as soon as possible.
Can I apply for more than one experience?
Yes, you can apply for multiple experiences at the same time. Please apply from the respective trial page.
I didn’t receive an auto-reply email, have I made a reservation?
If you do not receive an auto-reply e-mail, the following possibilities are possible
- There is an error in your e-mail address.
- It is in your spam folder.
- There is a system trouble.
Please apply again or contact us by phone.a
When will my preferred dates be determined?
We will contact you within 3 business days after your application. If you do not hear from us, please call us.
How will the personal information I entered during the application process be handled?
Please refer to the “Privacy Policy” page.